Management of Onsen Facilities and Revitalization of Onsen Business
We bring smiles to the faces of our customers through onsen, the natural hot springs, which have been popular since ancient times in Japan.
There are a variety of hot springs all over Japan.
The nature of the hot springs and landscapes vary from place to place, but they have gained popularity among many people throughout history.
However, in recent years since a number of leisure options are available and the preferences of customers have changed, running an onsen business has become challenging.
While the requirements at onsen facilities have become diversified, the expertise required for their management has also changed.
Under such circumstances, our Ooedo Onsen Monogatari Group has engaged in the management and the revitalization of onsen and bath house facilities all over Japan since 2007, utilizing the know-how from our experience of running the Japan's first onsen -themed amusement park, Ooedo Onsen Monogatari.
The Ooedo Onsen Monogatari Model offers the pure relaxation and comfort of the onsen experience and ensures a reasonable price and quality service that leads customers to return to the onsen again and again. Our facilities have continuously gained loyalty largely from senior citizens.
1) Efficient operation
We ensure an efficient and thorough operation, reducing personnel costs by centrally purchasing ingredients for food and supplies as well as reviewing unnecessary services. We strive for a comfortable, stress-free atmosphere where customers can feel at home, rather than overblown decor and services, offering a cost-effective experience for customers.
2) Marketing to maximize reservations
We have adopted a direct reservation system through the reservation center and the website. Our continual efforts focus on ensuring effortless reservations for customers whenever they wish to visit the onsen again.
3) Customer satisfaction
We endeavor to satisfy the needs of our customers, providing thorough services at all times, including making the onsen facilities a place of healing and relaxation, a satisfying all-you-can-eat buffet, and enchanting entertainment (such as popular theater), so that customers, their families and friends can enjoy this cheerful atmosphere. Above all, the smiles and greetings of staff members provide natural hospitality.
Our sustained growth will lead to customer satisfaction.
We guarantee that customers will experience safety and security, removing any stress and welcoming customers in a bright, enjoyable, and relaxing atmosphere.
Ultimately, we believe that it is important to have our customers feel a sense of security and a feeling of trust that they can receive these relaxing services again at any time by going to Ooedo Onsen Monogatari through our stable business management and continual growth.
We are aiming to spread the Ooedo Onsen Monogatari Model and increase the awareness of the Ooedo Onsen Monogatari Brand, rejuvenating Japanese onsen together with all of the people in hot spring districts across Japan.